Image Printing Ltd Privacy Notice & GDPR Policy

 

Last updated: 25th May 2018

 

Image Printing Ltd (of Lumsdale Mill, Lower Lumsdale, Matlock, Derbyshire, DE55 4QX) takes the protection of your data and privacy seriously.  This policy outlines the personally identifiable data that may be acquired and used in the routine operations of the business and how that data is used.  Image Printing Ltd is not in the business of selling, renting or trading customer, or customer contact or other personally identifiable information with other companies and will only provide any such information to suitable external companies when required to fulfil customer orders or conduct other legitimate business activities.  For example address details might be provided to a courier company to allow delivery of an order.


Types of Data We Hold and Process

Client Contact Data

Image Printing Ltd maintains a set of client data, including contact information, within its customer relation management database system.  This is used to facilitate the fulfilment of orders, provision of quotes, invoicing of orders and other such activities necessary to the provision of our goods and services.  This data may also be used to communicate with you in order to maintain accuracy of details held and to pursue our goals of providing a quality printing and promotions service to companies and individuals in the local area.

‘End Customer’ Data

Data provided to us by our clients that relates to customers of that client, here referred to as the ‘end customer’, will be treated with the utmost confidentiality and will only be used as needed in the fulfilment of orders for the client company.  ‘End Customer’ data will not be passed onto any external company except where required for fulfilment of orders, for example provision of name and address details to a dispatch company.

Marketing and Automated Emails

Image Printing Ltd uses a third-party provider, Mailchimp, for sending marketing emails to keep customers up-to-date on our products, services and special offers, as permitted under the ‘legitimate interests’ basis for processing allowed under the GDPR.  The Mailchimp system allows you an easy means to opt out of the emails by clicking the ‘unsubscribe’ link at the bottom of each email.  The Mailchimp system provides us with statistics on email opening and opening of any links within the email.  This data is generalised and cannot be used to monitor any one individual’s activity.  Please see Mailchimp’s privacy notice for further information: https://mailchimp.com/legal/privacy/

 

Website Data

The website operated by Image Printing Ltd stores ‘cookie’ data to allow certain functionality, including access to restricted areas of a website that are available to users who have been provided with a log in.  This data may include generalised statistics on page usage but, even where a user is logged in, the data gathered is not used to monitor or record the behaviour of any one individual.

Visitors to the websites may prevent the use of cookies by adjusting settings in their browser software.  This may have an adverse and unpredictable effect

on some of the website’s functions.

 

The websites also make use of a third-party service, Google Analytics, to collect generalised information on page visits and how visitors use the site.  This information does not identify any one user of our website.  For more information on Google Analytics’ privacy policy, please follow the link: https://support.google.com/analytics/answer/6004245?hl=en

Websites and web hosting may also automatically record a visitor’s IP address, browser type and date and time of access to specific pages.  This may on occasion be used to gain statistics of site visitors from various geographic locations but is not used to identify or monitor individual site visitors.

Wi-Fi

Visitors to Image Printing Ltd may, on request of the password, make use of the company Wi-Fi.  While Image Printing Ltd does not purposefully gather information on the use of this, some information may be logged automatically by the operating software of the network routers.  This data may include information about the device, volumes of data used, website and applications used and the time and location of access.  Image Printing Ltd will not access this information or provide it to another party except if legally required to do so.

CCTV

Image Printing Ltd records CCTV on the company sites to fulfil legal and insurance obligations and to help ensure the safety of visitors and staff.  This data is maintained in a secure location and is not retained for more than 30 days under ordinary circumstances.  CCTV data will not be shared with any other party except where there is a compelling reason or legal requirement to do so.

 

Individual’s Rights

Image Printing Ltd is fully committed to maintaining the rights of individuals to view, amend or delete their personal data, as defined under the current GDPR legislation.  We reserve the right to levy a charge for this where appropriate and allowed by the Information Commissioner’s Office.  If you wish to raise a request, please email infomationofficer@imageprinting.co.uk

This document in no way restricts your individual rights as defined in current legislation and where any conflict occurs, current legislation takes precedence.

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